pivpp's Privacy Policy
Here is pivpp's complete and transparent description of how your personal information is collected, stored, and protected.
This Privacy Policy applies to all users of the pivpp platform. By using pivpp's services, you agree to the terms of this policy. Please read the full policy carefully.
1. Introduction & Applicability
pivpp is a secure and reliable online gaming platform serving users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how pivpp collects, uses, processes, and protects personal information.
This Policy applies to the pivpp website, applications, and all services we provide. It takes effect when you register for, use, or contact us regarding pivpp's services.
We are committed to managing your information in accordance with applicable data protection laws and regulations. If any changes are made to this Policy, we will notify you through appropriate means.
2. What Information We Collect
pivpp may collect the following types of information for various purposes:
2.1 Identity Information
- Full name and date of birth (for age verification)
- National ID or passport number (for KYC verification)
- Address and current location information
- Phone number and email address
2.2 Account Information
- Username and encrypted password
- Account registration date and time
- Transaction history and details of deposits and withdrawals
- Game play history and activity records
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account details (to the extent necessary)
- Deposit and withdrawal amounts and timestamps
- Transaction reference numbers
2.4 Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Information collected through cookies and similar tracking technologies
- Log files and connection times and dates
2.5 Communication Information
- Content of messages sent via live chat or email
- Issue reports and complaint details
- Information provided through surveys or feedback forms
3. How We Collect Information
pivpp collects information in the following ways:
3.1 Directly From You
We collect information you provide directly when filling out registration forms, completing identity verification, processing financial transactions, and contacting our customer support team.
3.2 Automatic Collection
When you use the pivpp platform, certain information is collected automatically. This includes technical information about your device, browsing behaviour, and activity logs on the platform.
3.3 Through Third Parties
We may receive necessary information from identity verification service providers, payment processing partners (bKash, Nagad, Rocket, Upay), and other legitimate sources where applicable.
4. Purpose of Using Information
pivpp uses your information for the following legitimate purposes:
4.1 Service Delivery
- Creating and managing accounts
- Processing deposits, withdrawals, and other financial transactions
- Personalising the gaming experience
- Providing technical support and customer service
4.2 Security & Compliance
- Identity verification (KYC) and age confirmation
- Preventing fraud, money laundering, and other illegal activities
- Enforcing responsible gaming policies
- Meeting applicable legal obligations
4.3 Communication & Improvement
- Sending important account-related notifications
- Informing you about promotional offers and bonuses (with your consent)
- Improving platform performance and user experience
- Diagnosing and resolving technical issues
5. Sharing & Disclosure of Information
pivpp does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Necessary information is shared with bKash, Nagad, Rocket, and Upay to process financial transactions. These partners operate under strict data protection agreements and may only use the information for specified purposes.
5.2 Legal Obligations
We may be required to disclose information to comply with court orders, requests from legitimate investigative authorities, or applicable laws. Where legally permitted, we will endeavour to notify you in advance.
5.3 Business Transfers
In the event of a merger or acquisition of pivpp's business, your information may be transferred to the new operating entity. We will notify you in a timely manner in such circumstances.
5.4 With Your Consent
Outside of the cases mentioned above, we do not transfer your information to any third party without your explicit consent.
6. Data Protection & Security
pivpp uses industry-standard security measures to protect your information:
6.1 Technical Security
- SSL/TLS encryption — all data transfers are encrypted
- Account passwords stored using strong hashing algorithms
- Secure server infrastructure and regular security audits
- Measures to detect and prevent unauthorised access
6.2 Organisational Security
- Access to information restricted to authorised personnel only
- Staff training on data privacy
- Detailed access logs maintained for all data access
However, transmitting information over the internet is not entirely risk-free. While we make every effort to provide maximum protection, we cannot guarantee the elimination of all cyber risks.
7. Data Retention Period
pivpp retains your information only for as long as necessary. Retention periods are determined based on the following factors:
- The duration your account remains active
- The time required to meet legal and regulatory obligations
- The time required for dispute resolution and establishing claims
- The minimum time necessary for fraud prevention and security purposes
Even after your account is closed, certain information may be retained for a defined period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.
8. Cookie Policy
pivpp uses cookies and similar technologies on its platform. Cookies are small text files stored on your device.
8.1 Cookies We Use
- Essential cookies — required for the platform's basic functionality
- Functionality cookies — remember your preferences and settings
- Analytics cookies — to understand user behaviour (anonymised)
- Security cookies — for session protection and fraud prevention
8.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some pivpp services to not function properly.
9. Your Rights
As a pivpp user, you have the following rights over your own information:
9.1 Right to Access
You may request a copy of the information we hold about you. We will fulfil this request within a reasonable timeframe.
9.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
9.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, this may not always be fully possible due to legal obligations or legitimate business reasons.
9.4 Right to Object to Processing
You may object to the processing of your information for certain purposes, such as marketing communications. We will evaluate your request in such cases.
9.5 Right to Withdraw Consent
Where the processing of your information relies on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out prior to the withdrawal.
To exercise these rights or if you have any questions, please contact us directly. We are committed to responding to your request within a reasonable timeframe.
10. Privacy of Minors
pivpp provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. Age verification measures are in place during the registration process.
If we become aware that information about a minor is stored with us, we will immediately close that account and securely delete the relevant information.
11. Third-Party Links & Services
pivpp's platform may reference third-party services or content. These third parties have their own privacy policies that are beyond our control. We are not responsible for the privacy practices of third parties.
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others follow their own data protection policies. pivpp is not responsible for the policies of these providers.
12. Policy Changes & Updates
pivpp may update this privacy policy from time to time. Based on the nature and significance of the changes, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a message to your registered email
- By showing a notice when you log in to your account
If you continue using pivpp after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
13. Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact us:
pivpp respects your privacy and is ready to assist with any legitimate request you may have. We are always committed to protecting your information.